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Customer Success

About

Cynamics is a cybersecurity company that is disrupting the Network Detection and Response (NDR) market. Networks have become increasingly complex in recent years, yet the network monitoring market is stagnant, with minimal changes in over 30 years. We’ve developed a unique solution that utilizes standard sampling protocols, patented algorithm, AI and machine learning to provide threat protection and visibility at speed and scale.


We’re making waves in a largely growing industry. The demand for cybersecurity solutions and skilled personnel is at an all-time high as cybersecurity is a critical fabric of all modern businesses. The time to join Cynamics is now, we are a rapidly growing team that presents a massive opportunity for the right individual to make a huge impact in the cybersecurity space.

We are looking for a Systems Engineer to work closely with our sales team. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Responsibilities

  • Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally.

  • Define success criteria, share best practices and create innovative solutions to drive user adoption and maximize the value of Cynamics. Get to know the customer and their business well enough to ensure Cynamics is optimized for their environment, as well as identifying new use cases to drive more value for the customer.

  • Work side by side with our customers strategically and tactically to resolve their unique problems.

  • Empower customers to take on the next wave of questions on their own.

  • Deliver ongoing tailored Customer engagement including but not limited to recurring meetings, health checks, QBR’s and Roadmap reviews.

  • Proactively engage with Customers using our Customer Success CRM and health indicators to identify and remove blockers to success and retention.

  • Ensure customer engagement and current status is logged for appropriate visibility and tracking.

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Requirements

  • Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.

  • Prior experience in a Customer Success Manager role or related field services (professional services, pre-sales, etc.)

  • Adept at managing Customer expectations that results in high customer satisfaction.

  • Proven technical skills. Ability to understand Customer’s challenges and advise on best practices.

  • Experience with some of the following:  log analytics tools like Splunk or Elastic, SQL, Tableau, Microsoft Power BI.

  • Impeccable written and verbal communication skills.

  • Experience in communicating with Customers from diverse cultures.

  • Detail-oriented and analytical.

  • Strong team player but still a self-starter.

  • Thrives in a multitasking environment and can adjust priorities on-the-fly.

  • IT, DevOps, SRE or similar operational experience

  • Experience with HubSpot (or other Customer Success tools).